At Schumm.online, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with an easy return and refund process. Below is our detailed Refund and Returns Policy.

1. Eligibility for Returns

We accept returns for items that meet the following conditions:

• Time Frame: You have 30 days from the date you receive your item to initiate a return.
• Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
• Non-Returnable Items: Items such as underwear, swimwear, and final sale items are not eligible for returns for hygiene reasons.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email us at [email protected] or call us at +1 08 – 365 – 0236 within 30 days of receiving your item. Provide your order number and the reason for your return.
2. Return Authorization: Once your return request is approved, we will send you return instructions and the return address.
3. Ship the Item: Package the item securely and include your order number. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Return Shipping

• Customer Responsibility: You are responsible for covering the shipping costs of returning your item, except in cases where the item is faulty or we have sent the wrong product.
• Shipping Label: We do not provide prepaid return shipping labels. Please use a trackable shipping method and keep a record of your return shipment.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Here’s what you need to know about refunds:

• Processing Time: Please allow 30 business days for your return to be processed after we receive the item.
• Payment Method: Refunds will be issued to the original payment method used for the purchase (PayPal or Payoneer). It may take an additional 30 business days for the refund to appear in your account, depending on your payment provider.
• Shipping Fees: Original shipping fees are non-refundable, except in cases where the item was defective or incorrect.

5. Exchanges

We offer exchanges for items that are available in a different size or color. Follow these steps to exchange your item:

1. Contact Us: Email us at [email protected] or call +1 08 – 365 – 0236 to request an exchange within 30 days of receiving your order.
2. Return and Reorder: Ship the item back to us following the instructions provided. Once we receive and approve the returned item, you will need to place a new order for the desired size or color.
3. Processing Time: Exchanges are processed as quickly as possible, but please allow for the same return processing time (30 business days) for your exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize. Here’s how we handle such cases:

• Contact Us: Reach out to us immediately at [email protected] with a photo of the damaged or defective item, your order number, and a description of the issue.
• Resolution: We will either issue a full refund, provide a replacement, or offer store credit based on your preference.

7. Order Cancellations

• Before Shipping: You may cancel your order for a full refund before it is shipped. Please contact us as soon as possible at [email protected] or +1 08 – 365 – 0236 to request a cancellation.
• After Shipping: Once the order has been shipped, it cannot be canceled. You may return the item following the return process outlined above.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please do the following:

1. Check with Your Payment Provider: Refunds can take several business days to be processed, depending on your payment method (PayPal or Payoneer).
2. Contact Us: If you still haven’t received your refund after 10 business days, contact us at [email protected] or +1 08 – 365 – 0236.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, feel free to get in touch with us:

Address: 21519-21531 Harper, Saint Clair Shores, MI 48080
Phone: +1 08 – 365 – 0236
Email: [email protected]
Business Hours: Monday – Saturday: 09:00 am – 09:00 pm (Closed on Sundays)

Thank you for shopping with Schumm.online! We are dedicated to ensuring you have a positive experience with us and are happy to assist with any returns or exchanges.