Welcome to Schumm.online’s FAQ page! Below, you’ll find answers to some of the most common questions our customers ask. If you can’t find the information you’re looking for, feel free to contact us!

1. What are your business hours?
We are open from Monday to Saturday, 09:00 am – 09:00 pm. Please note that we are closed on Sundays.

2. Where are you located?
Our store is located at:
Address: 21519-21531 Harper, Saint Clair Shores, MI 48080

3. How can I contact customer service?
You can reach us via phone or email:
Phone: +1 08 – 365 – 0236
Email: [email protected]
We strive to respond to all inquiries within 24 hours during business hours.

4. Do you offer international shipping?
At this time, we only offer shipping within the United States. We hope to expand internationally in the future!

5. What are the shipping costs?
Standard shipping in the United States is charged at a flat rate of $6.99/order. However, for some orders that are too large and heavy, the shipping fee will depend on the weight of the items in your order. The final shipping cost will be calculated at checkout.

6. How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping usually takes 5-10 business days depending on your location. You will receive a tracking number once your order has been shipped.

7. What is your return policy?
We accept returns within 30 days of purchase for unused, unworn items in their original packaging. To initiate a return, please contact our customer service team with your order number. Please note that return shipping costs are the responsibility of the customer unless the product is defective.

8. How do I track my order?
Once your order has been shipped, we will send a tracking number to your email. You can use this number to track your package on our carrier’s website.

9. Do you offer exchanges?
Yes, we offer exchanges for different sizes if the item is available. Please contact us within 30 days of receiving your order to request an exchange.

10. Can I cancel or modify my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. We process orders quickly, so we recommend reaching out within 24 hours for the best chance to modify your order before it ships.

11. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. Gift cards are sent via email and can be redeemed on any product at Schumm.online.

Still have questions? Don’t hesitate to reach out! We’re here to help make your shopping experience as smooth as possible.

Contact Us
Phone: +1 08 – 365 – 0236
Email: [email protected]
Hours: Monday – Saturday: 09:00 am – 09:00 pm